Return & Refund Policy.
Understand how returns, exchanges, and refunds are handled at Shopping Hub Choice.
1. Return Period
Eligible products may be returned within 15 days from the date of delivery. Customers should submit return requests within this period and follow the applicable return instructions provided by Shopping Hub Choice.
2. Return Eligibility
Returned products should generally be unused and in suitable condition, with original packaging, accessories, tags, manuals, and other included items where applicable. Product-specific return conditions may also apply.
3. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, perishability, or other applicable restrictions. Customers should review product-specific return information before placing an order.
4. Damaged or Defective Products
If a product arrives damaged, defective, or different from the ordered item, customers should contact support as soon as possible. Order details and photographs may be requested to review and process the reported issue.
5. Return Request
To request a return, customers should contact our support team using the available contact details. Please provide the order number, product information, and reason for the return to help process the request.
6. Return Inspection
Returned products may be inspected after receipt to confirm their condition and eligibility. The outcome of a return request depends on the applicable return requirements and the condition of the returned product.
7. Refund Processing
Approved refunds are generally processed after the returned product has been received and reviewed. Processing times may vary depending on the payment method, payment provider, financial institution, and transaction circumstances.
8. Refund Method
Approved refunds are normally issued using the applicable original payment method or another available method where necessary. The time required for funds to appear may depend on the payment provider.
9. Return Shipping
Return shipping arrangements and applicable costs may depend on the reason for the return, product type, and applicable return conditions. Customers will receive relevant return instructions when a request is accepted.
10. Policy Updates
This Returns and Refunds Policy may be updated when necessary to reflect changes in products, services, or operational requirements. The version published on the website will apply to applicable return and refund requests.